#How to create loyalty programs in sap crm training full#
#How to create loyalty programs in sap crm training software#

Coordinate and communicate effectively with various cross functional teams to make sure no technical/functional gap will be missed while developing a solution which impact other teams.Responsible for onsite and offshore Resource planning.Responsible for planning and defining scope of work for the team.Have been working as a SAP CRM Service lead/manager and managing the project in onsite offshore model which includes determining the project scope, resource/time management and allocation, risk assessment, release management.Well versed in working with Agile methodology.Have worked on several implementation and production support project.Have used Solution manager for creating various types of documentation and change request.Have worked extensively on HP Quality Center for creating test scripts, executing test scripts, logging defects etc.Experience in setting up Organization model for various implementation for the client - US, Canada, Mexico, Brazil, ASIA.Have worked on WEBUI development, IC WebClient development (Model View Controller architecture), BSP framework development using component workbench for SAP CRM 2007 and CRM 7.0 release.Have worked on building Inbound and outbound Interface between SAP and ServiceMax for various processes - Complaint process, van stock process, Product, customer, Service order etc.Have worked extensively on the Interaction Center, Email response management system, Complaint and case management, Categorization Schema, Solution database, Rule modeler, Service Functionality of CRM - Service Orders, Service Tickets, Service Level Agreement, Service Contract, Service confirmation, van stock process - Stock transfer order (STO), Campaign management, Opportunity, Activity management.

#How to create loyalty programs in sap crm training software#

Worked on configuring the SAP CRM Service solution for the client write and execute HPQC test scripts for unit testing, integration testing and regression testing of developed CRM application maintain documentation for the developed application in solution manager, create SRS and Software Design Specification document for the SAP CRM Configuration implemented for various CRs.

Worked on critical production support and go LIVE issues within the defined SLAs.

Design and develop end to end solution for various client releases which involves evaluating user requirements, design, development and testing of the application.

#How to create loyalty programs in sap crm training full#

Executed several full life cycle implementation of SAP projects which involves requirement gathering and interpreting business needs to be translated into application and operational requirements.Have been working as a SAP CRM service lead/manager in the current assignment at BD leading a team of 15 resources including onsite and offshore and ensuring that all client deliverables are implemented with the highest quality.

Experienced in interacting with different stakeholders from end users, project managers, developers to Business users and acting as a bridge between them, to maintain smooth flow of the project, resolve conflicts and facilitate co - ordination. With forward thinking approach and technical expertise I can rapidly identify complex business problems, formulate strategic plans and provide technical solutions to the problems. I have comprehensive experience working in both onshore and offshore sourcing environment in cross cultural teams.SAP CRM service manager/lead with more than 12 years of hands on experience in implementing SAP solution for various industry sectors.